41-3-1212. Investigations -- discretion -- procedure. (1) The ombudsman shall investigate a request for assistance unless:

(a) the request for assistance could reasonably be addressed by another remedy or channel;

(b) the request for assistance is trivial, frivolous, vexatious, or not made in good faith;

(c) the request for assistance is too delayed to justify an investigation;

(d) the person requesting assistance is not personally aggrieved by the subject matter of the request; or

(e) the request for assistance has been previously investigated by the ombudsman.

(2) (a) After an investigation is completed, the ombudsman shall provide to the department any findings, conclusions, and recommendations.

(b) At the ombudsman's request, the department shall inform the ombudsman in a timely manner about any action taken to address or any reasons for not addressing the ombudsman's findings, conclusions, and recommendations.